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General Category => General Scroll Saw Talk => Topic started by: pddesertrat on February 20, 2015, 10:16:44 pm

Title: Don't Put Up With it!
Post by: pddesertrat on February 20, 2015, 10:16:44 pm

I have had a terrible squeak in my Excalibur when I raise the upper arm.  This has been going on for some time.  I have tried to adjust things to get rid of it but it would not go away.  Today I had had enough so I emailed Seyco, where I bought it, to ask for advice.  I had a reply in less than 30 minutes.  Ray asked me to please call so he could listen over the phone to the squeak.  I called, all were busy so I left a message.  Ray called back a few minutes, he listened, told me what to do and 10 minutes after we hung up, saw fixed, squeak gone and saw running smother than it has since I bought it! 

Don't be stubborn like me, got a problem with your Excalibur, call Ray!   

Title: Re: Don't Put Up With it!
Post by: lwilli on February 21, 2015, 09:01:15 am

Now that is what you call "first class service". I have had the pleasure to talk with Ray in the past regarding a different question and have found him to be very knowledgeable about most things and a very kind person. Buying from Ray is not just another sale, but rather the beginning of a relationship.

Louis

Title: Re: Don't Put Up With it!
Post by: EIEIO on February 21, 2015, 09:04:55 am

Can you say what the problem and fix were? If my EX-21 does the same I'd like to know what to try.

Title: Re: Don't Put Up With it!
Post by: pddesertrat on February 21, 2015, 09:47:01 am

I had the upper arm adjustment screw way too tight.  The upper arm should lift easily to maximum height and then sorta lock in place and stay up.  I had it so it would stay raised even though it was not at the peak.  That adjustment screw also has a ball bearing on the end of it.  I cleaned it  and the piece on metal it roll against, and put a little bit of lube on it. 

Title: Re: Don't Put Up With it!
Post by: Dan26 on February 21, 2015, 03:23:16 pm

Awesome! My next saw will probably be an Excalibur.

Title: Re: Don't Put Up With it!
Post by: Rover2 on February 21, 2015, 06:45:10 pm

Ray is the best.  When I received my new saw last spring, it had a loud knocking and vibrated pretty bad.  Everything we tried would not fix it so he sent me a new saw with no questions asked.   Don't know what the problem was with the first one but the new saw has been working great.  Great company to deal with.

Al

Title: Re: Don't Put Up With it!
Post by: julief on February 22, 2015, 05:05:21 pm

I bought my EX21 from Ray many, many years ago.  It was used then, and well used now.  I used to live about 10 minutes from his shop.  I cannot say enough good things about him and his wife.  They have always given first class service to their customers.

Title: Re: Don't Put Up With it!
Post by: EIEIO on February 22, 2015, 10:56:15 pm

I had the same issue with my adjustment screw. It is not an easy adjustment and the manual does not describe it very well. The arm would not stay up so I turned it in, but it was too far. I didn;t realize that I had friction holding it up rather than the spring loaded ball bearing. I also had the body of the screw hitting the frame and rubbed a big gash into it that eventually became a squeak. I wish it had been adjusted correctly before the saw was shipped to me.