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General Category => General Scroll Saw Talk => Topic started by: Judy Hunter on April 03, 2013, 09:26:30 pm

Title: Killed another saw
Post by: Judy Hunter on April 03, 2013, 09:26:30 pm: Would you believe my new saw died. New last November. Took it in and they said it had a factory flaw in the wrapping in the motor, so it just died. They took a brand new one off the shelf put my arm lift and light on it and sent me home no questions asked. Thanks Acme Electric.
Title: Re: Killed another saw
Post by: Dan26 on April 03, 2013, 09:29:51 pm: Sorry about the dead saw, but looks like the sun is shining on you again. Sounds like great customer service.
Title: Re: Killed another saw
Post by: rrjwright on April 03, 2013, 09:31:52 pm: Well Good Luck with the new saw.... Thank goodness for the excellent serverice you received.

Jim. . .
Title: Re: Killed another saw
Post by: Jim Finn on April 03, 2013, 09:37:58 pm: Great service you received. What is the brand of that saw? Is it called "Acme Electric"? New one to me.
Title: Re: Killed another saw
Post by: IBMer on April 03, 2013, 09:42:32 pm: What type of saw gave you issues?
Title: Re: Killed another saw
Post by: Judy Hunter on April 03, 2013, 10:11:16 pm: This was a DeWalt 788. Normally a wonderful saw. This was just a fluke. Acme electric is the DeWalt dealer
Title: Re: Killed another saw
Post by: GrayBeard on April 04, 2013, 12:08:09 am: Good News!

Customer Service is alive and well in the Dakotas!

~~~GB~~~
Title: Re: Killed another saw
Post by: Becky on April 04, 2013, 12:34:09 am: That's great news! And they even reinstalled your lift and light. "Acme" as a name sounds like a funky sort of place but they obviously do good work there!
Title: Re: Killed another saw
Post by: Keefie on April 04, 2013, 04:22:59 am: It's nice to see company's back up their sales with excellent after service.
Title: Re: Killed another saw
Post by: Marcellarius on April 04, 2013, 05:01:01 am: now that's how service has to be!
Good job Acme Electric !!

new in November and problem with the wrapping, what dit DW used? must be Christmas wrappings right. ::)
well I hope this one has better motor wrappings ;) and will last longer.
Title: Re: Killed another saw
Post by: rob roy on April 04, 2013, 06:38:23 am: Customer service we could all get used to Judy. Hope you have better luck with this one.
Rob Roy.
Title: Re: Killed another saw
Post by: king310 on April 04, 2013, 08:02:48 am: It was Acme Electric. They supplied a lot of things to Willy Coyote. She must be helping him catch the Road runner. ;D ;D ;D AAAAAAAHHHHH memories "BEEP" "BEEP" ::) ::)
Title: Re: Killed another saw
Post by: dgman on April 04, 2013, 10:00:19 am: DeWalt does have a one year warrantee and a thirty day no questions asked return policy.
Title: Re: Killed another saw
Post by: IBMer on April 04, 2013, 11:27:20 am: Acme, oh right, I ordered some Rocket Skates from them a while back ;-) Sorry, I grew up watching the Roadrunner Cartoons. Acme always had the best gadgets for immediate delivery.

I just bought a DW 788, knock on wood, so far, it's good.
Title: Re: Killed another saw
Post by: chelcass on April 04, 2013, 12:12:29 pm: Awesome Judy, glad they gave you such great service!! Hope this one is a lot better.
Title: Re: Killed another saw
Post by: BilltheDiver on April 04, 2013, 12:42:07 pm: I think you are just a saw monster Judy! :o
Glad they were so helpful!
Title: Re: Killed another saw
Post by: Judy Hunter on April 04, 2013, 04:03:59 pm: yes :D I think there is a hex out there on me
Title: Re: Killed another saw
Post by: Mainewoods on April 04, 2013, 06:42:43 pm: Quote from: BilltheDiver on April 04, 2013, 12:42:07 pm
I think you are just a saw monster Judy! :o

Yeah, I'm sure she was power scrolling again! You gotta turn that thing off once in a while Judy! :D ;)
Title: Re: Killed another saw
Post by: Judy Hunter on April 04, 2013, 09:20:57 pm: ;) Isn't the foot peddle on the saw the same as the accelerator in my car??? Pedal to the medal :D :D