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General Category => General Scroll Saw Talk => Topic started by: apopj on January 27, 2017, 11:52:47 pm
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Hello all,
I sent Ray at Seyco an email concerning ordering spare parts for my EX-21 since they are no longer being manufactured. This was mainly the clamping assemblies top and bottom and brushes for the motor....... his comment, in addition to sending along the pricing info, was that even though the Excalibur will not be made any longer, the new Seyco saw using most of the same parts and spares for the Excalibur saws will not be a problem. Just in case anyone else was concerned about spare parts down the road.....
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Good to know, i read somewhere somebody had emailed him asking the same thing he said replacement parts will not be a issue. Which I hope not since right now my EX is in storage with the rest of what I own and could be a couple years before can use it again, and hope by then I can get parts for it when the time comes. If not I won't be too happy, as who knows when I would or if could get another saw.
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How do we get on in other counties where we deal through agents they will not care about spare parts and the international postage is very expensive
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I posted this in a different thread back on March 9.
"Had a chance to see the saw, or should I say I saw the saw - whatever - at a Woodcarver show in Grapevine, Tx. The large work surface is definitely a design by a scrollsawer. The saw is integrated with the stand and vibration is minimal. It is one fine machine. The rocker arm parts are the same as the Excaliber so if you have one of those, which I do, parts for the EX are not a problem."
Ray is a very nice man.
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This is at least encouraging. I bought an EX-21 a little over a year ago, with the intention that it would be the last scroll saw I should ever need. Once I heard that they were being discontinued, I fretted (pun intended) over the long term viability of my new saw. Perhaps I made a big mistake not going with a Hegner or a Hawk? I know Ray is focused on customer service and it stands to reason that he wouldn't leave thousands of loyal EX customers out in the cold, but still I'm not happy about the situation with the EX. The fact that the Seyco uses many of the same parts is good....for the time being. Invariably there will be changes to that design and as long as he maintains backward compatibility, so that the older EX saws can be supported, I'll keep my fingers crossed.
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I am with you Billy. Wanted and EX for a long time and finally bought one. Not even a month later I started hearing about trouble with the manufacturer in Taiwan. I knew then i was in trouble and sure enough the next thing i hear is they were gone. Somewhere at General Industries in Canada a sales rep is laughing and saying "gotcha Yank!" I'm really disgusted with that company but have managed to get use out of it after replacing the lower blade clamp assembly. Like most people, I over tightened the blade when it wouldn't hold so that was on me. Seyco came through for me with a replacement part. I know that damn salesman from General Knew these were going to be discontinued when I bought it.
Eventually replacement parts are going to run out and they won't be replaced and I'll be stuck with a boat anchor. Caveat Emptor.
Regards
Terry
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So, if you are really worried, start buying some replacement parts now and stock up. at least on the items most likely to fail.
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I got my Axminster EX30 earlier this year and its basically a rebadged Excalibur EX30 with a NVR switch and different paint, Axminster said they will have no problems getting spares for any of their range including their EX16/EX21/EX30 along with their other scrollsaws so if you get stuck for parts you could always contact Axminster UK.
Cheers
Brian
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I recently acquired an EX21 to replace my wife's Delta P20. The saw is used but in very good condition. However, the previous owner did not have the work hold down assembly and my wife uses that faithfully. I spoke to Ray this morning and he said that everyone takes them off and they just don't carry those parts. Does anyone on the forum have an idea where I may be able to find them?
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Were are you located?
I took mine off day 1 and I would have to look for it.
I teach Scrolling and the first thing I talk about is taking off the hold down. It was a requirement to have them on at a Boy's club that our club gave lessons at and the only injuries I have ever seen is kids getting their fingers caught when the blade caught the wood.
I do a lot on 3d cutting and I think the hold down would not give me the clearance I need.
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I am in Northern Idaho. I scroll with a Hegner Polymax 3 and have never used the hold down. My wife, however, insists on using hers. Would you be interested in selling yours? She would need the whole setup, the rod, the foot, the special screw that the rod goes through to lock it in place etc. Please let me know and thank you very much for your reply.
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I went and looked in the obvious spot were I keep some extra parts for my EX-21 and it is not there. No idea if I even have any more.
The other issue is that I am in Canada and International shipping is a pain.
You might want to ask the question on Scroll Saw Village as I see on the members map that there are a few members in Washington and in Idaho.
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I live in Canada as well and have a Seyco. I never mounted the hold down and never will. you can have it for the shipping cost. I will go to the Post Office today to get an ider so.a of shipping cost. I am sure that would be the cheapest but may take a week o
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Thank you so much for your help. Norm, just let me know what the shipping costs will be and I'll arrange to get you paid ASAP. If there is ever anything I can do for you please let me know.
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Don,
Thanks for looking and thanks for the help. Norm has offered me his hold down and that is a real blessing. I am sincerely amazed by the help I've received from you and Norm.
Best Regards,
Jim
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Attachment I have is from a 21 Seyco, still in the bag as I unpackaged the saw. No cost for the part. I didn't package it just took it to the P.O and asked. post office said 15.00 Canadian should do it at regular mail, that would include the bubble envelope to ship it in. If one wants tracking etc. the cost maybe 25 to 30 dollars Canadian funds. If you want it I can ship next Wednesday I don't need to wait for your money before I ship.
I did send a private message to you
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Norm,
Have you had a chance to check on shipping costs?
Thanks,
Jim
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Sorry Norm, I didn't realize there was a second page. How would you like me to pay you? Do you have PayPal? Just let me know and thanks again for the very generous offer.
Jim
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Norm,
I just returned from Europe and the attachment was here. Thank you for you generous gift. My wife is thrilled. So is the food bank.
Jim