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General Category => The Coffee Shop => Topic started by: Marcellarius on February 21, 2015, 05:57:36 am

Title: Good Service Ebay seller TotalDIY
Post by: Marcellarius on February 21, 2015, 05:57:36 am

some time ago I ordered brass plated D-rings. (http://www.ebay.co.uk/itm/100-Single-D-Rings-Picture-Hanging-Framing-EB-Screws-/280500645104?ssPageName=ADME:X:AAQ:GB:1123)
was kind of surprised when they came chrome plated, but didn't took action right then.
so after a week I got an Ebay feedback request and put in "neutral" and Ebay suggested to make contact with the seller first.
so I did wrote the TotalDIY seller (http://www.ebay.co.uk/usr/totaldiy?_trksid=p2047675.l2559), explained all and they said: "Sorry, our mistake, we send you the brass plated, and no costs!"
and.... they told me not to send back the chrome plated.

so now I have 200 D-rings instead of 100, and that's what I call good Service!!

Title: Re: Good Service Ebay seller TotalDIY
Post by: dunk on February 22, 2015, 12:38:55 pm

Nice to hear a story have a happy ending.

Title: Re: Good Service Ebay seller TotalDIY
Post by: pddesertrat on February 22, 2015, 01:59:42 pm

I have purchased a lot of thing off ebay and only once been disappointed.  I always check the number of transactions the individual seller has and the feed back rating.  It is is like 98% + with over than a thousand transactions, that a better batting average than Amazon!